311: Saint Lucia’s hotline for health alerts
Residents can now confidentially report unusual health events or potential public health threats by calling 311, weekdays from 7 a.m. to 7 p.m. The Ministry of Health, Wellness and Nutrition introduced the service on February 2 as part of its new Event-Based Surveillance (EBS) system, a formal reporting framework designed to capture and investigate unusual […] The article 311: Saint Lucia’s hotline for health alerts is from St. Lucia Times.
Black News 
Residents can now confidentially report unusual health events or potential public health threats by calling 311, weekdays from 7 a.m. to 7 p.m.
The Ministry of Health, Wellness and Nutrition introduced the service on February 2 as part of its new Event-Based Surveillance (EBS) system, a formal reporting framework designed to capture and investigate unusual health events across the country.
According to National Epidemiologist Dr Michelle Francois, members of the public were already sharing concerns with the Ministry, but there was no clear reporting channel in place.
She explained that information would sometimes be passed along through informal networks, increasing the risk that critical details might not reach the appropriate officials in time. The new system addresses that gap by creating a direct and confidential reporting pathway.
“With this system, we have created a reporting mechanism or structure whereby the public can report any event or public health concerns that they have directly through the ministry. It is confidential, and we can act upon it.”
Francois emphasised that community involvement is central to the initiative’s success. The system empowers residents to report patterns or unusual observations, such as a spike in school absenteeism or the sighting of dead animals in public spaces which may signal emerging public health concerns.
These reports can then trigger investigations and, where necessary, coordinated action involving multiple ministries to ensure a comprehensive response.
The article 311: Saint Lucia’s hotline for health alerts is from St. Lucia Times.
