Egypt’s Offshoring Sector Generates $5.2bn as AI and Digital Services Drive Growth

Egypt’s technology and business services offshoring sector is increasingly becoming a central pillar of the country’s economic growth strategy, driving foreign direct investment, high-value service exports and skilled employment.

Supported by policy frameworks from the Ministry of Communications and Information Technology (MCIT) and the Information Technology Industry Development Agency (ITIDA), Egypt generated $5.2 billion in offshoring services exports in 2025. The strategy is focused on expanding the sector beyond traditional back-office operations into specialised digital services that incorporate Generative AI into service delivery.

Egypt’s offshoring ecosystem currently comprises 252 companies operating across 282 global delivery centres, including 177 multinational firms employing more than 195,000 specialists. Global enterprises are expanding their presence in the country to take advantage of its large talent pool, AI capabilities, multilingual workforce, digital infrastructure and operational resilience across multiple delivery hubs.

The sector’s growth was highlighted during an official tour of technology and business services companies in Alexandria led by Egypt’s Prime Minister, H.E. Dr. Mostafa Madbouly, alongside H.E. Eng. Raafat Hindy, Minister of Communications and Information Technology; Eng. Ayman Ateyya, Governor of Alexandria; and Eng. Ahmed Elzaher, CEO of ITIDA.

The delegation visited facilities operated by Teleperformance (TP), Concentrix, Vodafone Intelligent Solutions (VOIS) and Sutherland. Together, the companies employ nearly 15,000 specialists in Alexandria, providing digital, technology and business services to international markets.

Alexandria has emerged as an important technology hub outside Cairo, supported by a large pool of university graduates and technology professionals. The city has become a strategic location for information technology, enterprise software support, AI-enabled customer experience and business services.

Government Backs Offshoring Expansion

Egyptian Prime Minister Mostafa Madbouly described the sector as a major component of the country’s economic strategy.

“The offshoring industry stands as one of the most promising pillars of the Egyptian economy, and the government is heavily relying on it to achieve a major breakthrough. The continued expansion of global industry leaders—demonstrated by fresh capital investments and growing workforces—reflects Egypt’s firmly established position as a premier global hub for IT and business services. This growth is the direct result of our sustained efforts to create a supportive business environment, invest in high-demand digital skills, and offer multilingual, export-ready capabilities at highly competitive costs.”

– Mostafa Madbouly, Prime Minister, Government of Egypt

Madbouly also highlighted the government’s plans to spread ICT-sector opportunities beyond Cairo and into other governorates.

“The state is fully committed to nurturing the growth of the ICT sector and extending its benefits across all governorates to unlock high-value employment opportunities for our youth. By expanding world-class delivery operations into cities like Alexandria, we are giving global enterprises access to our vast pool of highly qualified, multilingual talent. The government will continue to work side-by-side with international operators to provide an enabling ecosystem that accelerates digital service exports, drives foreign currency inflows, and reinforces Egypt’s standing as an international offshoring hub.”

– Mostafa Madbouly, Prime Minister, Government of Egypt

Minister of Communications and Information Technology Raafat Hindy said the expansion of global companies in Alexandria reflects the sector’s shift toward more specialised digital capabilities.

“The expanding operations of global companies across Alexandria reflect the momentum of Egypt’s offshoring industry and its evolution toward higher-value digital services and specialized capabilities. Our strategy focuses on leveraging Egypt’s talent pool, multilingual capabilities, and digital infrastructure to expand the industry’s footprint beyond Cairo, creating high-value employment across governorates while strengthening the resilience of our global delivery platform.”

– Eng. Raafat Hindy, Minister of Communications and Information Technology, Government of Egypt

ITIDA CEO Ahmed Elzaher said geographic diversification is becoming an important factor in the competitiveness and resilience of the country’s offshoring sector.

“Alexandria shows how Egypt can expand its offshoring footprint by bringing global companies closer to highly skilled regional talent. Geographic diversification is no longer an operational choice—it is a driver of competitiveness, scalability, and resilience. A broader delivery footprint gives companies wider talent access and the flexibility needed to scale, and ITIDA remains committed to supporting global investors at every step of their growth journey across Egypt.”

– Ahmed Elzaher, CEO, Information Technology Industry Development Agency (ITIDA)

Global Operators Expand in Egypt

Vodafone Intelligent Solutions (VOIS) Egypt CEO Amira Nagy said the company sees Egypt as an important part of the country’s global offshoring ambitions.

“We are honored to host H.E. the Prime Minister of Egypt and H.E. the Minister of CIT at VOIS Egypt’s Alexandria office. The visit reflects the strength of Egypt’s vision in establishing the country as a global offshoring hub. VOIS Egypt is proud to play a pivotal role in exporting world-class capabilities, creating sustainable high-skilled employment, and empowering the next generation of digital talent.”

– Amira Nagy, CEO, Vodafone Intelligent Solutions (VOIS) Egypt

Sutherland Senior AVP Service Delivery for Sutherland Egypt, Mohamed Elkiki, said the company remains committed to expanding its operations and workforce in the country.

“Egypt is a strategic hub for Sutherland, with a strong and growing talent base that supports our clients and operations around the world. We remain committed to investing in talent in Egypt, creating high-quality career opportunities, and contributing to the continued growth of the country’s technology and global services sector.”

– Mohamed Elkiki — Senior AVP Service Delivery, Sutherland Egypt

Concentrix Egypt President Amr Sobhy also highlighted the country’s growing role in technology services and digital transformation.

“Egypt possesses exceptional capabilities that position it among the world’s leading and most preferred destinations for technology hubs and advanced digital services. At Concentrix, we are proud to contribute to this vision through our continued investment in people, technology, and innovation, and we remain committed to helping unlock Egypt’s full potential as a global center of excellence for digital transformation, technology services, and sustainable growth.”

– Amr Sobhy, President, Concentrix Egypt

Teleperformance General Manager Africa Mohamed Tawfik said Egypt is central to the company’s global growth strategy.

“Egypt is a strategic pillar of TP’s growth and global delivery strategy. By combining Egypt’s exceptional talent with AI, digital transformation, and world-class delivery, we aim to strengthen the country’s position as a leading global hub for BPO, tech services, and investment.”

– Mohamed Tawfik, General Manager Africa, Teleperformance

Talent and AI Drive Next Phase

Egypt’s large and multilingual workforce remains a major component of its offshoring proposition, with approximately 750,000 university graduates entering the labour market annually. This talent pipeline is supporting expansion into more specialised areas such as semiconductor and integrated circuit design, automotive embedded software and complex research and development.

The government is also investing in digital infrastructure and export incentives to strengthen Egypt’s position as a scalable and resilient delivery destination for AI-enabled customer experience services and complex EMEA and global operations.

The sector’s evolution is particularly evident in business process management and digital services, where Egyptian teams now handle financial and accounting operations, human resources, fleet management, complex data processing and enterprise IT services.

Companies are also increasingly integrating Generative AI, automation and other advanced technologies into their Egyptian operations.

Teleperformance employs approximately 26,800 people in Egypt, with 90% of its local revenues generated from exported services. The company generated €280 million in exported services in 2025 and projects €344 million in 2026. Its four Alexandria delivery centres employ more than 4,000 people, while the company plans to create an additional 18,000 jobs in Egypt over the next three years.

Concentrix operates 13 centres across Egypt with 24,500 employees and generates nearly 99% of its local revenue from service exports in up to 13 languages. The company is targeting $1 billion in local investment over four years and plans to grow its Egyptian workforce to 35,000 by 2028, while incorporating generative AI into its digital operations.

VOIS has 9,500 specialists in Egypt, making the country its second-largest global footprint and representing about one-third of its worldwide workforce. The company is generating €200 million in service exports during the current financial year. Its Alexandria centre, which employs 1,100 specialists, provides customer care, core digital, shared-services and enterprise transformation capabilities to global markets.

Sutherland has also expanded significantly in Alexandria, growing from 65 employees in 2010 to more than 6,000 today. More than 70% of the company’s Egyptian workforce is now based in Alexandria. Operating in 16 languages, Sutherland provides business operations, technical support and fleet management services to global enterprise clients, including major international energy, oil and gas companies.

With continued investment in talent, digital infrastructure, AI capabilities and regional delivery centres, Egypt is positioning its offshoring sector as a major source of export earnings, foreign investment and high-value employment while strengthening its role in the global digital services market.