Microsoft 365 Disruption: Kenyan Brands Provide Alternative Customer Service Channels

Microsoft 365 outage disrupts email across Kenya and 74 countries, sending banks, hospitals and insurers to WhatsApp, SMS and call centres as services recover.

Black News Black News
Nov 13, 2026 - 17:21
Microsoft 365 Disruption: Kenyan Brands Provide Alternative Customer Service Channels
Microsoft 365 outage disrupts email across Kenya and 74 countries, sending banks, hospitals and insurers to WhatsApp, SMS and call centres as services recover.
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