Driven by AI, customers now rival criminals for ecommerce fraud, say merchants
Global ecommerce fraud is entering a new phase as AI accelerates both criminal activity and customer-driven abuse, according to Ravelin’s Global Fraud Trends 2026 report. Merchants now report rising losses—averaging $11.4m annually—as fraud increasingly blurs the line between external attackers and first-party customers. With 64% experiencing AI-enabled fraud and one in three lacking AI defenses, businesses are struggling to keep pace with automated attacks such as card testing, refund abuse, and account takeover. The study highlights a widening “AI gap” in fraud prevention, where merchants lag behind increasingly sophisticated, AI-powered fraud tactics impacting revenue, reputation, and customer trust. The post Driven by AI, customers now rival criminals for ecommerce fraud, say merchants appeared first on African Business Innovation | Sustainable Development & Social Responsibility.
Black News Global ecommerce fraud is entering a new phase as AI accelerates both criminal activity and customer-driven abuse, according to Ravelin’s Global Fraud Trends 2026 report. Merchants now report rising losses—averaging $11.4m annually—as fraud increasingly blurs the line between external attackers and first-party customers. With 64% experiencing AI-enabled fraud and one in three lacking AI defenses, businesses are struggling to keep pace with automated attacks such as card testing, refund abuse, and account takeover. The study highlights a widening “AI gap” in fraud prevention, where merchants lag behind increasingly sophisticated, AI-powered fraud tactics impacting revenue, reputation, and customer trust.
The post Driven by AI, customers now rival criminals for ecommerce fraud, say merchants appeared first on African Business Innovation | Sustainable Development & Social Responsibility.
